FAQ

World Dream Cruiser FAQ

What is the process for embarking guests to take the COVID-19 Antigen Rapid Test (ART) at the Marina Bay Cruise Centre Singapore?

 

All guests are strongly advised to follow their pre-set designated time for the COVID-19 Antigen Rapid Test (ART) (as indicated under ‘Your COVID-19 Test Time’ on the Cruise Ticket) on the date of departure.

With effect from 19 Feb 2021, all guests aged 7 and above are required to carry the TraceTogether Token or download the TraceTogether App for check-in at the cruise terminal and onboard World Dream.

Booking and Check-in

Are cruise bookings open and available for all customers in Singapore?

 

Cruise bookings are available to all Singapore residents*

*Citizens, permanent residents, long term pass holders (student pass, dependent pass, long term visit pass and employment pass holders).

Can I use my previous Future Cruise Credit (FCC) for booking?

 

Yes, Future Cruise Credit (FCC) can be used to offset current cruise bookings.

Can we use the $100 SingaporeRediscover voucher to offset the cruise package?

 

Not applicable for cruise packages.

Can I change my online check in timing?

 

Guests are required to check-in at the designated time to minimize congestion at the terminal.

Do I need to be fully vaccinated in order to board the cruise?

Yes. As of 21 November 2021, all guests above 12 years old must be fully vaccinated against Covid-
19 14 days prior to sailing dates.

Pre-boarding Test

Is it true all guests have to also undergo a COVID-19 Antigen Rapid Test (ART) prior to boarding at the terminal? Is this compulsory?

 

All guests cruising on the World Dream will be required to undergo the mandatory COVID-19 Antigen Rapid Test (ART) at the cruise terminal.

The cost of the pre-boarding COVID-19 tests will be waived for new World Dream bookings made between 18 January (afternoon time) and 31 March 2021 for cruises departing until 27 June 2021.

If a guest is tested positive for COVID-19 at the terminal or prior to sailing, will the guest be able to get a full refund?

 

Yes, the guest will be entitled to a Cruise Credit for future sailings.

(Note: Guest will be required to pay for the COVID-19 Antigen Rapid Test (ART) for the future sailing, as he/she had used up the current COVID-19 Antigen Rapid Test (ART) charges.

If a guest is either detected with high fever / respiratory symptoms at the terminal or do not meet the health declarations criteria or tested positive for COVID-19, will he / she be denied check-in / boarding? Will the guest be compensated?

 

Yes, guests that do not meet the stringent criteria will be denied check-in/boarding and a Cruise Credit voucher will be provided for future sailings.

If a guest is traveling in a group and tested positive for COVID-19 at the terminal will all guests of the traveling group be declined boarding?

 

Immediate family members and close contact travelling partners will be prohibited from check-in/boarding and subject to further evaluation by the onsite medical health officials. A Cruise Credit voucher will be provided for future sailings.

I have taken a COVID-19 test awhile back. Do I need to take the COVID-19 Antigen Rapid Test (ART) at Marina Bay Cruise Centre again?

 

All guests are required to undergo the mandatory COVID-19 Antigen Rapid Test (ART) at the cruise terminal by Genting Cruise Lines’ appointed medical team registered under the Singapore Ministry of Health.

Any other COVID-19 tests that are not taken at the cruise terminal on the day of departure will not be recognised.

If guests are required to do the mandatory COVID-19 Antigen Rapid Test (ART) at the terminal, how early do we need to arrive at the terminal?

 

Guests will be provided in advance with an appointment time to undergo the mandatory COVID-19 Antigen Rapid Test (ART) at the cruise terminal on the day of the departure. Results will be available within 1 hour.

What type of COVID-19 test would it be and who will be conducting the testing? What is the procedure like?

 

COVID-19 Antigen Rapid Test (ART) will be conducted by a medical group registered under the Singapore Ministry of Health.

Onboard Safety and Preventive Measures

Will there be restrictions on capacity when sailing resumes?

 

As per the Singapore authority guidelines, World Dream will be operating at a reduced capacity of 50% to ensure the safety & well-being of all on board.

Will guests be required to wear face masks?

 

All guests are required to wear face masks in public areas, except when dining and engaging in strenuous sports / physical activities as per the requirements of the local authorities.

I understand queues used to form outside the restaurants and eateries of the cruises. What are the arrangements made to counter passengers from mingling outside the restaurants?

 

Guests are required to make reservations for the onboard specialty restaurants.

For inclusive onboard restaurants, guests are required to adhere to the social distancing practices when lining-up with markers available for reference.

Guests are given a pre-set timing if the restaurant capacity has reached its peak with the extension of the meal timings. Informative screens provide guests with updates on the status and capacity of the dining venue.

If we are a family of more than 5 persons, are we allowed to dine together?

Due to the fluidity of the Covid-19 situation, dining rules on board will follow Singapore’s restaurants rules and regulations and may change suddenly. We will endeavour to inform you as early as possible and reserves all rights to amend or cancel your booking without being responsible for any damage, loss or liability.

In view of the new norm and guidelines, will all the ship’s facilities and venues be in operation when World Dream commences sailing?

 

Most of the onboard facilities will remain in operation.*

During this time, we will be focusing our attention on the implementation of our health and hygiene guidelines and protocols to provide the safest and most care-free cruise experience with peace of mind for all on board.

We will constantly review our operations and offerings in accordance with the local authorities’ requirements to continuously offer our guests additional and exciting services and facilities in the near future.

*Please refer to Dream Daily for the opening hours of the facilities.

Are all cruising guests aboard World Dream required to carry the TraceTogether Token or Download the Trace Together App in addition to the MICE Pod?

 

Yes, with effect from 19 Feb 2021 (Friday), it will be mandatory for all of our guests to carry the TraceTogether Token or download the TraceTogether App when they cruise with us aboard World Dream. This will be in addition to the MICE Pod that the guest will carry.

All guests aged 7 years and above are also required to present their personal TraceTogether Token / App at the time of check-in. Dream Cruises reserves the right to refuse embarkation to any guest(s) who is/are not able to present it.

TraceTogether works by exchanging short-distance Bluetooth signals between tokens/phones to detect other participating TraceTogether users in close proximity. MICE Pods beeps when it detects another user in close proximity, alert users to keep a safe 1m distance.

With the mandated use of the ContactTracing Token / App, will guests’ personal data be compromised?

 

Guests personal data will not be compromised as the contact tracing token / App is required by the Ministry of Health (MOH) for the purpose of COVID-19 tracing only, and it will not have GPS, internet or cellular connectivity to enable any form of tracking. The TraceTogether Token / App do not collect location data either.

User detail stored in the phone or the token can only be accessed by a health official.

For more info on the TraceTogether Token / App, you can visit https://support.tracetogether.gov.sg/hc/en-sg

What is a MICE Pod and how do we use the data in the MICE Pod?

 

MICE Pod is a token issued to all guests and guests’ data will not be compromised as the token is used for the purpose of monitoring social distancing adherence and contact tracing which is required by the Ministry of Health. It will not have GPS, the internet, or cellular connectivity.

If a guest MICE Pod is missing will the guest be required to pay for it?

 

Yes, guests will be required to pay SGD25 for the missing MICE Pod.

If a guest in unwell and undergoes COVID-19 Antigen Rapid Test (ART) on board the ship during the voyage will I be charged?

 

Any onboard medical charges with symptoms related to COVID-19, including COVID-19 Antigen Rapid Test (ART) on the ship will not be charged to the guest.

Why do I need to make a booking to use the Main Pool, Kids Pool and Jacuzzis on deck 16 MID and the Zouk Beach Club Jacuzzis on deck 17 AFT / Palace Pool on deck 18 FWD?

 

To provide a safe environment for guests, pools must implement Safe Management Measures (SMMs), as required by Enterprise Singapore (ESG), in accordance with the COVID-19 regulations. Pools can only admit a maximum number of guests according to the pools gross floor area. A minimum of 8 sqm is required per guest.

I am a parent / guardian, do I need to book a slot while my child is using the pool?

 

Remember to supervise your child at all times when using the pool as children aged 12 years and under must be escorted by an adult at all times. Therefore, parents / guardians are required to book a slot nor only for their child but for themselves as well.

Muslim-Friendly Experience

Is World Dream Halal-certified?

 

World Dream is the First Halal Friendly Cruise Ship in Asia Pacific regions.

The Lido (Deck 16), one of the most popular restaurants on World Dream offers a dedicated Halal buffet section for Muslim guests – certified based on OIC (Organisation of Islamic Corporation) / SMIIC (Standards and Metrology Institute for Islamic Countries) Standards. At the same time, the restaurant offers a dedicated vegetarian section that is certified by GVCS (Global Vegetarian Certification Services).

However, guests may also savour the Halal and vegetarian food from other F&B restaurants such as Dream Dining Room Lower (Deck 7) or in the comfort of their cabins (upon request).

What other Halal friendly services are available on World Dream?

 

World Dream provide other holistic Halal friendly services featuring “Super Seacation” experiences including:

  • OIC SMIIC standards Halal Certified central kitchen with halal-certified fresh ingredients for Halal cuisine
  • Prayer Room space (with Quran, prayer mats, compass, prayer dress for ladies)
  • Special attention of Doctors at Medical Centre (Deck 5)
  • Special arrangement of Spa/Therapist at Crystal Life Spa (Deck 15)
  • Special Sahur / Sehri Meals (Pre-Dawn Meal) OR Iftar Menu (Fast-breaking Meal) arrangements for the Muslim guests on board with the Ramadan related services

Disembarkation

Will guest be required to do any COVID-19 Antigen Rapid Test (ART) upon disembarkation? If so, are there any additional cost incurred by the guest?

 

With effect from 20 February 2021, all guests disembarking will NOT be required to undergo a COVID-19 test at the cruise terminal as per the latest directive from the Singapore authorities.

However, all passengers will still be required to take a mandatory COVID-19 test and have a negative test result before boarding. This remains in line with STB’s CruiseSafe certification programme, which requires cruise lines to put in place measures to detect potential COVID-19 cases. On-board testing capabilities are also required, and there will be swift isolation of suspected cases and close contacts until their test results are out.

Do I need to serve Quarantine Order (QO) or Stay Home Notice (SHN) upon disembarkation from World Dream?

 

The Singapore Tourism Board announced on 8 October 2020 that safe cruises will start from 6 Nov 2020 onwards and subject to Safe Management Measures with no port of calls. Hence there is no need to do so.

Guests should monitor their health (i.e. for fever ≥ 38°C and respiratory symptoms such as cough or breathlessness) and seek prompt medical attention when necessary.

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